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SOC 247
ITSP.10.17198
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98 controls

03.02.01Literacy training and awarenessITSP.10.171Awareness and training

Official Requirement

A. Provide security and privacy literacy training to system users: 1. as part of initial training for new users and [Assignment: organization-defined frequency] thereafter 2. when required by system changes or following [Assignment: organization-defined events] 3. on recognizing and reporting indicators of insider threat, social engineering, and social mining B. Update security and privacy literacy training content [Assignment: organization-defined frequency] and following [Assignment: organization-defined events]

Source: Canadian Centre for Cyber Security ITSP.10.171 (2025), adapted from NIST SP 800-171 Rev. 3

In Plain English

All users must receive security and privacy awareness training when they join and at regular intervals thereafter. Training must cover real-world threats including phishing, social engineering, insider threats, and social media risks. The content must be kept current with lessons learned from actual incidents and include practical exercises like phishing simulations.

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The Trust Services Criteria referenced in this tool are published by the American Institute of Certified Public Accountants (AICPA) and incorporate principles from the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Criteria descriptions are reproduced for reference purposes. All implementation guidance, evidence recommendations, and control language are original work by Truvo Cyber. ISO 27001 and ISO 42001 are standards published by the International Organization for Standardization (ISO). Framework and standard names are the property of their respective owners. This tool is not affiliated with, endorsed by, or certified by AICPA, COSO, or ISO.

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On-premises implementation and evidence

Security and privacy literacy training program

Implementation steps

  1. Establish a security awareness training program with documented curriculum covering required topics (phishing, insider threat, social engineering, acceptable use)
  2. Deliver training via in-person sessions, recorded presentations, or a local LMS; collect signed acknowledgements from all participants
  3. Conduct periodic phishing simulation exercises using on-premises email infrastructure
  4. Review and update training materials annually and document the revision history

Tools / systems

Evidence artifacts

Evidence frequency: Annual training cycle; quarterly phishing simulations; annual content review